Principal, VOIP Engineer

Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Voice Switching & Network Operations

• Provide support for SIP and TDM based soft switch translations, facilities and features on the Metaswitch Call Agent and Media Gateways, Enhanced Application Servers, and SBCs.
• Maintaining and updating LERG daily.
• Extensive experience supporting central office switching and softswitch platforms, including legacy TDM systems (e.g., Nortel DMS-100, Lucent 5ESS) and modern VoIP/SIP infrastructures. Protocol Expertise & Troubleshooting
• Deep expertise in SS7, SIP, PRI, media gateways, and session border controllers, including trunk provisioning, call routing, E911, and inter-carrier interconnects.
• Proven ability to troubleshoot end-to-end voice issues across TDM and IP transport layers, ensuring high availability in geographically redundant central office environments. Architecture, Design & Engineering
• Support Product Engineering with systems architecture planning, system implementation guidelines, and engineering guidelines.
• Perform lab testing, design, and architecture work.
• Architect new VoIP products and features. Product Development & Vendor Coordination
• Coordinate with vendors, analyze appropriate product offering and develop new products and services for network.
• Test and approval of new product sets. Operational Support & Project Leadership
• Provide technical assistance and support to other Service Management teams.
• Assist management with all high priority projects and prepare technical presentations.
• Provide off-hours, on-call, and weekend coverage as required.
• Limited travel (possibly 10\u201320%) is required, including potential attendance at conferences and business events such…