Senior Video Operations Engineer

Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Video Monitoring & Service Assurance

• Maintain the Video Hub Office through surveillance of equipment alarms and QOS tools to ensure the stability and quality of video to Ziply Fiber customers.
• Perform proactive health checks for all primary services (linear video) and secondary services (VOD, IMG, PPV, Ad Insertion)
• Engage in video outage bridge activity to troubleshoot and resolve large scale content outages. System Configuration & Technical Operations
• Configure MPEG encoding & grooming on video appliances for IP multicast transport.
• Troubleshoot and restore video service failures involving MPEG Transport streams, encoders, transcoders, Media Converters, Encryption, QOS issues pertaining to video quality, EAS, Closed Captioning, Primary and Secondary audio, Descriptive Audio. Performance Improvement & Incident Analysis
• Spearhead enhancement activities related to system monitoring and performance:
• Perform Root Cause Analysis (RCA) for video outages including what was done to resolve the issue, what can be done to reduce impact and what could be done to prevent future occurrences. Documentation, Inventory & Systems Management
• Manage and maintain surveillance system database.
• Draft MOP and work request documents, collaborating with end users and department managers regarding system configuration and best practices.
• Create and maintain electrical schematics, when installing, rearranging, and removing equipment and associated wiring within the Video Network.
• Maintain inventory database of all VHO capital assets. Other Duties
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