Commercial Service Specialist

Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Customer Relationship & Account Management

• Address all customer inquiries, operating as the lead point of contact for all matters specific to your assigned customer accounts. Develop and maintain trusting, strategic, long-term relationships with key stakeholders.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives, issuing escalations as needed.
• Conduct quarterly account reviews Billing, Contracts & Financial Accuracy
• Maintain accurate account records by thoroughly reviewing contracts, statements, customer information, account products/services, and issuing billing adjustments.
• Conduct post-install first bill reviews on assigned accounts to ensure accurate billing and customer satisfaction.
• Accurately interpret and explain or correct billing statements.
• Provide standard and ICB pricing in an expeditious manner, using the customers\u2019 contractual pricing and terms.
• Negotiate renewal contracts and close opportunities in Salesforce to maximize retention of revenue when necessary.
• Assist with collection efforts on delinquent accounts. Salesforce, Orders & Documentation
• Create Salesforce orders for move, add, change, and disconnect type requests.
• Record detailed documentation via organized management of cases in Salesforce for all customer and account interactions. Operational Support & Availability
• Must be available to work regular business hours Pacific Standard Time. Other Duties
• Performs other duties as required to support the business and evolving organization. Required Qualifications:
• High School Diploma or GED.
• A Bachelor\u2019s degree…