Local Government Relations Manager

Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Leadership and Issue Resolution

• Continuous engagement with and understanding the objectives of local leadership (FDC, Field Ops, Marketing) ensuring issues are attended to timely and professionally. Support local leadership in the resolution of right-of-way, permitting, pole attachment/joint use and similar issues with states, counties, and cities and third parties.
• Work with the local leadership team (FDC, Field Ops, Marketing) on known issues providing support to resolve issues timely.
• Ensures teams are aware of current field issues, inquirers and work together towards a satisfactory resolution.
• Focuses on meeting and maintaining consistent service levels.
• Carefully and thoroughly tracks complaint resolution performance. Community and Government Relations
• Cultivating and maintaining strategic relationships with key community, public and government officials.
• Meeting regularly with mayors, city council members, county commissioners, administrators, and staff of key cities and counties to articulate the Company\u2019s vision and plans and to obtain support for Ziply Fiber\u2019s initiatives.
• Act as principal contact for Ziply Fiber\u2019s Network Operations team on local government issues and resolution of constituent inquiries. Stakeholder and Business Engagement
• Establishing and maintaining relationships with local chambers of commerce, economic development councils, and local community groups.
• Works with residents and businesses to resolve issues related to all construction efforts and to create a win-win solution for the resident, business, and the company. Construction and Build…