Project Manager, Commecial Sales

Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Order & Project Management

• Project manage sales orders from start to finish which involves analysis of order requirements encompassing a range of technologies including Ethernet, SDWAN, SIP and Managed Services.
• Respond to work order requests from customers, sales account team, agents and/or vendors, including arrangement for installation, moves, disconnection or change of products and services.
• Arrange and manage installation, negotiate due dates, validate provisioning is complete, and set priorities to meet deadlines.
• Maintain, assess, manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management to obtain necessary information or provide updates on progress to other team members. Stakeholder Communication & Coordination
• Interface and act as a liaison with multiple parties (customers, vendors, carriers, sales, provisioning, billing, customer care, or adjoining disciplines) to ensure smooth flow of communication between all stakeholders in support of project objectives.
• Facilitate internal meetings with key service delivery principals.
• Conduct order overview meetings with executive leadership of Ziply\u2019s largest customers. Including the creation and presentation of customer requested information. Service Delivery Issue Resolution
• Troubleshoot customer problems and help resolve customer concerns.
• Anticipate potential service delivery impediments and proactive escalation to resolution. Quality, Analysis & Continuous Improvement
• Perform order Root Cause Analysis at both an order and process level. Other Duties
• Performs other duties as…