Chief of Staff, Wholesale

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what's next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We're looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role: The Chief of Staff - Wholesale plays a pivotal role within Lumen's GTM organization, serving as a strategic partner to the VP of Wholesale. This Director-level role combines executive advisory responsibilities with ownership of critical cross‑functional initiatives that drive execution, operating rigor, and transformation across the Wholesale segment. The Main Responsibilities: The Chief of Staff - Wholesale role shoulders a variety of essential responsibilities that contribute to the success of the organization: * Critical Adviser: Serve as a key adviser to the VP of Wholesale; Facilitate progression of primary objectives and provide solutions to challenges that arise while ensuring the VP's time and executive presence are directed toward the highest‑impact deals, renewals, customer escalations, and thought leadership opportunities. * Management System Development: Design and refine systems to ensure consistent monitoring of business objectives, including vital leading indicators from both financial and operational perspectives like pipeline health, forecast discipline, retention, and customer satisfaction metrics * Key Messaging and Communication: Develop impactful messages and create compelling presentations on behalf…