Operations Technician II

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what's next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We're looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role: Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Technicians will work in a 24/7 operating center, dedicated to Service Delivery and Management for Lumen Vyvx clients. This role is on the evening shift until midnight, including weekends and holidays. Flexibility is essential, as the position requires cover of various 24x7 shifts, holidays, weekends, and overtime on extremely short notice. Location: The location for this position is 100 S Cincinatti Ave, Tulsa The Main Responsibilities: * Intermediate to Advance understanding of IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow. * Fundamental knowledge of OSI model, Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Juniper or Cisco. * Intermediate to Advance understanding of Broadcast Video distribution flows and technology, HD-SDI, UHD, HDR/SDR, 4K. * Demonstrates initiative to deliver against assigned objectives with minimal supervision. * Receive and place customer calls in a call center capacity. * Open, document, manage, and close electronic…