Coordinator/Specialist Support

Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Responsible for monitoring, updating, and completing Service Order activity and handling associated escalations.
• Inputs and compiles data into tracking documents and maintains files; completes records as appropriate.
• Effective interpretation of data and provided information to act upon independently and provide sufficient feedback to solve potential roadblocks when required.
• Follows all appropriate laws, Company policies, and procedures.
• Performs other duties as required to support the business and evolving organization. Required Qualifications:
• High school diploma or GED.
• Fundamental knowledge of OSP infrastructure and Fiber designs.
• Fundamental knowledge of job-related equipment, plant, tools, products, services, symbols, records, and applicable techniques & applications.
• Proficient and comfortable with Microsoft Excel, including the development of workbooks, use of data in creating Pivot Tables, use of VLOOKUP in identifying specifics, the use of internal and external hyperlinks, as well as functions and their structure (i.e. COUNT, COUNTIF, SUBTOTAL, SUM, etc.).
• Familiarity with Microsoft Word and PowerPoint
• Demonstrated effective written and verbal communication skills.
• Demonstrated effective organizational skills.
• Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Ability to read, write, and speak English effectively.
• Flexibility to work varied hours and days as needed.
• Must have and maintain a valid driver’s license, a vehicle, and…