Technical Support Specialist I (1st Shift)

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Do you thrive on solving technical challenges and delivering exceptional customer service? Join our welcoming and collaborative Technical Support Team, where diversity, equity, and inclusion are at the heart of everything we do. Every member is respected, supported, and provided with opportunities for growth and success. As a Technical Support Specialist, you’ll be a trusted guide, helping customers resolve technical challenges with confidence, empathy, and expertise. If you're new to technical support but eager to learn and grow, we offer comprehensive training and professional development to support your success in this dynamic role.RESPONSIBILITIES:

• Work in an inclusive and supportive call center environment assisting residential and business customers with inbound technical support inquiries related to ALLO internet, voice and video products.
• Diagnose technical issues, implement solutions, and schedule service appointments when necessary.
• Deliver exceptional customer experiences by actively listening, asking questions, and offering the best possible support.
• Conduct follow-ups with customers to confirm issue resolution and satisfaction.
• Provide customers with updates on work…