Local Manager

Essential Duties and Responsibilities

• Customer Ownership
• Instill a sense of pride and ownership in the company and the individual\u2019s work.
• Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work.
• Hold employees and other departments accountable to meet customer needs. Operations Proficiency
• Has a solid understanding of the business.
• Hold team accountable to achieving results through modeling behavior, coaching and performance management.
• Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers. Employee Relations
• Provide feedback and direction to technicians to ensure employee development, engagement, and business knowledge.
• Ensure a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner.
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace. Community Relations
• Represent the Company and communicates Company vision and direction through active engagement and involvement in the community.
• Leverage community relationships to retain existing business and identify future business opportunities.
• Ensure continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations. Competitive Marketplace
• Has thorough understanding of the local competition (products, promotions, business/sales & marketing strategies).
• Partner with marketing to act as the \u201ceyes\u201d and \u201cears\u201d of the local market to promote local initiatives and ensure appropriate competitive response.

Other Duties

• Performs other duties as required to support the business and evolving organization.

Required Qualifications

• High school diploma or GED.
• Minimum of two (2) years of prior supervisory experience.
• Successful completion/certification in related technical fields or vendor equipment desired.
• Advanced knowledge of installation, repair, central office, and outside plant functions.
• Basic knowledge of FTTH and data networking.
• DSL installation and repair experience.
• Basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing of central offices.
• Must be available 24/7 to support off-shift technicians and emergency situations as needed.
• Must take pride and ownership in work and exhibit a willingness