Director, Product

Essential Duties and Responsibilities

Recruit, mentor, and lead a high-performing product technology team, fostering a culture of collaboration, innovation, and accountability. Drive the product hardware roadmap for fiber broadband services and voice alternatives, ensuring alignment with company growth goals and customer needs.

Shape long-term technology direction by identifying, evaluating, and implementing emerging broadband innovations and changes to the voice regulatory environment. Lead the end-to-end lifecycle of technology-driven products \u2014 from discovery and design to launch, adoption, and ongoing optimization.

Collaborate with network engineering, IT, and operations to deliver scalable, high-performance solutions that exceed industry standards. Build and manage strategic technology partnerships to accelerate innovation and improve delivery capabilities.

Negotiate and oversee vendor contracts to ensure optimal value, performance, and service quality. Establish and track KPIs for product performance, reliability, and customer impact, using data to guide iterative improvements. Ensure all solutions meet or exceed security, compliance, and regulatory requirements.

Performs other duties as required to support the business and evolving organization.

Required Qualifications

• Bachelor's degree in engineering, computer science, or a related field required.
• Master\u2019s degree preferred.
• Minimum of fifteen (15) years of overall product technology experience, including 10+ years of progressive leadership roles within product technology, ideally in telecom, broadband, or ISP environments required.
• Proven track record of delivering large-scale, technology-enabled products.
• Strong understanding of fiber network architectures, broadband delivery platforms, voice solutions and related technologies.
• Exceptional cross-functional collaboration and stakeholder management skills.

Knowledge, Skills, and Abilities

• Strategic thinker with the ability to translate vision into actionable plans.
• Data-driven decision-maker with strong analytical skills.
• Excellent communication and presentation abilities.
• Customer-first mindset with a passion for improving user experience.
• Collaborative leadership style that inspires and develops teams.
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.