Project Manager, Commecial Sales

Essential Duties and Responsibilities

• Order &
• Project Management
• Project manage sales orders from start to finish which involves analysis of order requirements encompassing a range of technologies including Ethernet, SDWAN, SIP and Managed Services.
• Respond to work order requests from customers, sales account team, agents and/or vendors, including arrangement for installation, moves, disconnection or change of products and services.
• Arrange and manage installation, negotiate due dates, validate provisioning is complete, and set priorities to meet deadlines.
• Maintain, assess, manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management to obtain necessary information or provide updates on progress to other team members. Stakeholder Communication & Coordination
• Interface and act as a liaison with multiple parties (customers, vendors, carriers, sales, provisioning, billing, customer care, or adjoining disciplines) to ensure smooth flow of communication between all stakeholders in support of project objectives.
• Facilitate internal meetings with key service delivery principals.
• Conduct order overview meetings with executive leadership of Ziply\u2019s largest customers. Including the creation and presentation of customer requested information. Service Delivery Issue Resolution
• Troubleshoot customer problems and help resolve customer concerns.
• Anticipate potential service delivery impediments and proactive escalation to resolution. Quality, Analysis & Continuous Improvement
• Perform order Root Cause Analysis at both an order and process level.

Other Duties

• Performs other duties as required to support the business and evolving organization.

Required Qualifications

• High school diploma or GED.
• Bachelor\u2019s degree in related field or equivalent combination of education and experience.
• Minimum of four (4) years of customer support experience.
• Minimum of two (2) years of project coordination or project management experience.
• Telecommunications (ISP, MSO, Telcos) experience.
• Intermediate proficiency in Microsoft Office Suite. Preferred
• Project Management Certification.
• MEF Ethernet Certification.
• Two (2) year of experience with a CRM tool or Salesforce experience. Knowledge,

Knowledge, Skills, and Abilities

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.