Senior Manager, Customer Operations

Required Qualifications

• WHAT IT TAKES TO CATCH OUR EYE:
• Bachelor’s degree or equivalent experience
• 8–10+ years of experience in telecommunications or customer operations
• Prior experience leading customer-facing operational teams
• Proven ability to manage complex workflows in fast-paced, high-volume environments
• Strong executive communication skills and comfort operating cross-functionally
• Solid understanding of Fiber, VoIP, and order delivery processes BONUS POINTS FOR:
• Experience managing onboarding, provisioning, or service delivery teams
• Background in operational process improvement or systems transformation
• Comfort working in environments with manual processes and evolving systems
• Strong leadership presence with the ability to motivate teams through ambiguity   #LI-RW1 WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.  Inclusion and belonging are at the center of our grounding belief in Being Real.  When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed