Sales & Service Technician II (Field Install & Repair)

Job Summary

Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.

General Duties: Duties include, but are not limited to, the following: • Driving: Frequent • Travel: Moderate • Install and maintain inside wire for residential/business broadband (HSI/Video) service • Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways. • Install all wiring, and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers • Performs all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units • Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics • Perform maintenance repair and preventable maintenance on buried, aerial and underground cable/fiber using various plant elements • Performs Aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks.

Possible add • Place aerial and buried plant and service drops • Navigate web, set up Business/Residential computers and demonstrate to customers • Support and actively participate in the promotion of Company products and services • Must be able to adapt to changes in the business that include advances in technology and new skills and procedures • Aids/assists other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner

Required Qualifications

• High School Diploma or equivalent
• Experience in telecommunications installation and maintenance
• Basic keyboard and software skills
• Must complete pole climbing certification, for which an individual cannot exceed 275 lbs.; fully clothed and with proper footwear
• Must complete company provided training and demonstrate ability to complete full installs
• Ability to work independently and desire to work 'face-to-face' with customer
• Ability to work outdoors in adverse weather conditions and in isolated or confined spaces
• Valid driver's license and satisfactory driving record; CDL preferred
• Must be available for flexible scheduling, holidays, after hours and call-outs
• TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy
• Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and good color vision. Tools and Equipment Used:
• Cable Locator
• Hand Tools
• Hand Held Terminal
• Various Test Equipment
• 4 Tel Test System
• Laptop Computer
• Splicing Equipment
• Fiber Optic Testing Equipment