First Impression Specialist I

Job Summary

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

Have you ever been frustrated with endless hold times and confusing customer service phone trees? ALLO offers a refreshing change with face-to-face interaction at our convenient storefront. As the First Impression Specialist, you’ll live out our core values in every interaction with both external and internal customers.

The First Impression Specialist I will complete the first month of training with the specified Front Office staff and attend on-the-job training in an established market.

Essential Duties and Responsibilities

• Solution focused sales
• Answer billing questions
• Provide basic mobile phone support
• Use company provided resources when questions arise or call on your leader
• Complete outbound calls as assigned
• Properly document all customer interaction and activity
• Record all customer interactions and transactions via tracker
• Understands basic troubleshooting and asks relevant questions needed to open trouble tickets
• Keep track of office supply inventory and order as needed
• Complete expense reports on time each month
• Utilize other Team’s chat groups for information for other departments

Participate in three local ALLO sponsored events every year

• Assist Events Team in preparing for local events
• Be resourceful and have a strong understanding of ALLO’s vision
• Have a clear understanding of how to educate on online billing and other ALLO products

Complete data entry tasks as assigned EDUCATION/EXPERIENCE:

• High School diploma or equivalent
• Previous customer service and sales experience preferred SKILLS / KNOWLEDGE / ABILITIES:
• Exceptional customer service to all walk-in customers and prospective customers as defined by secret shopper and customer feedback
• Knowledge of the benefits of ALLO products: Internet, TV, and Phone WORKING CONDITIONS:
• Travel requirement: 10% People are our passion. At ALLO, we don’t treat you like a number. You’re a human being. Get ready to plug into the perks at ALLO:
• Free internet? You bet. Plus, awesome discounts on other ALLO services.
• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.