Account Manager II- Desk Based Sales

Job Summary

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry.

The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

Essential Duties and Responsibilities

This role is responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions.

As a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in development of peers and newer team members when required. * Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas.

Proactively solve sales challenges and customer obstacles. * Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue. * Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc. * Effectively navigate company systems and tools to provide customers with timely quotes, follow up. * Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call. * Engage internal resources and support personnel to provide an exceptional customer experience. * Leverage the broader sales resource eco-system to drive high impact opportunities. * Work with urgency through all aspects of the sales cycle through closing. * Maintain updated sales stages and accurate notes in Salesforce.com.

Create and maintain account plans as required. * Provide activity reports as required.

Forecast and commit monthly sales volume accurately. * Attend assigned meeting and participate in all company training requirements. * Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics.

What We Look For in a Candidate: * 4+ years sales experience * Experience selling similar products and solutions. * Advanced sales experience in a similar desk-based or inside/outside role. * History developing new accounts and opening new sales territories. * Ability to conduct an efficient sales call or web-conference. * Prepared, organized and planned approach to daily business pursuits. * Persuasive selling skills and prospecting skills - cold calling, e-mail, social media, messaging, etc. * Effective relationship building.

Positive, effective communicator. Team player and coachable. Results-oriented/outcome-driven. Works well when presented with challenges. * Proficiency in Salesforce/CRM. * Work daily with integrity and follow the Lumen Unifying Principles.