Network Engineer II

Job Summary

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

Essential Duties and Responsibilities

The Network Engineer II plays a pivotal role in enhancing network design, optimizing performance, and elevating customer support. They are actively involved in network performance reviews with management, internal partners, and customers, ensuring continuous improvement.

By providing technical mentoring and guidance to less experienced engineers, they foster a collaborative and knowledgeable team environment.

The role also requires strong technical writing skills, including the creation of Method of Procedures (MOP) and Statements of Work (SOW), as well as the ability to work with cross-functional resources to define and deliver network-based projects.

Network Engineers II closely collaborate with team members to guarantee that customer network services remain fully operational, and they offer technical expertise and troubleshooting support for DWDM systems, as well as assisting with-or taking responsibility for-the design and architecture of various projects and features.

Their commitment extends to supporting production issues, deployments, maintenances, and escalations outside of regular work hours. Additionally, they participate in Day 2 Support planning and preparation meetings throughout the network deployment process, ensuring projects are executed efficiently and economically.

Strong project management skills are essential, although the role may require occasional direction and guidance for specific tasks.

Location: This is a work from home position within the U.S. * Configure and maintain network DWDM systems. * Assist and in some cases be responsible for the design and architecture of projects and features. * Continually work towards making improvements in network design, network performance and customer support * Contribute to network performance reviews with management, internal partners and the customer * Provide technical mentoring and guidance to less experienced Engineers. * Technical writing, create Method of Procedures (MOP) and Statement of Work (SOW) * Work with cross-functional resources to define and deliver network-based projects. * Work closely with team members to ensure customer network service is always fully operational * Provide technical expertise and troubleshooting as needed to support production issues. * Be willing to support deployments/maintenances/escalations outside of work hours * Actively participate in all Day 2 Support planning and preparation project meetings through network deployment iteration. * Assure the most feasible, practical and economical means to complete the work are utilized. * Skilled in project management * Requires direction and guidance with few tasks.

What We Look For in a Candidate: * Fully seasoned with typically 5+ years professional experience with a Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree. * Ability to work all shifts in a 7x24x365 call center including off hours/on call and during holidays. * Prior experience with Ciena.