Digital Experience Specialist

Essential Duties and Responsibilities

• Here’s what a typical day looks like:
• We are customer-obsessed. Start each day with a customer-first mentality, then punch that clock and check your inbox.
• We kick off each day with a daily digital email to confirm our platform schedules, brainstorm, start new projects, and occasionally debate the correct pronunciation of GIF.
• You’ll have dedicated social, chat, and email hours where you monitor and respond on all platforms. Stay focused; we maintain a 100% response rate (15 minutes or less).
• Impressions matter, both paid and personal. We aim to achieve impression excellence on every digital platform.
• Check your ongoing social interactions from the previous day. Do any items need to be escalated? Can we troubleshoot further or give them a call to make it easier?
• Jump into a social brainstorming meeting, work through content questions, and add new ideas to our get-after-it list.
• Plank break, sometimes you just have to engage your core to engage your brain.
• We’re always juggling PR events, social media giveaways, content creation, inter-departmental meetings, and usually spur-of-the-moment ideas we’ve never even tackled before.
• Communicate openly, track your deadlines, own your task list, and be prepared to share your accomplishments and your struggles at your weekly check-in. EDUCATION:
• College Degree or four years of professional written communication experience EXPERIENCE:
• Customer service, telecom industry experience a plus
• Personal experience using social media sites: Facebook, X, Instagram, LinkedIn, YouTube, TikTok
• Professional experience representing a brand or company in a public/online forum via emails, website, or social media. Here’s what our ideal team member will bring to the table:
• You’re comfortable in public social forums, you’ve got a friendly demeanor, a creative side, and intuitive written abilities.
• Typing accuracy and speed are a must, we don’t set our keyboards on fire, but it’s close.
• Advanced knowledge of spelling and grammar is preferred.
• Nearly excessive knowledge of social media platforms: Facebook, X, Instagram, LinkedIn, TikTok, and YouTube a plus.
• We’re a straightforward team; there’s no room for drama. We thrive on honest communication and collaboration.
• Proficient in Microsoft Office software, if you can’t Excel, neither can we.
• It’s all about the details; scatter-brains need not apply.
• The customer experience is number one; we need someone with a talent for always demonstrating genuine empathy and next-level support. People are our passion. At ALLO, we don’t treat you like a number. You’re a human being. Get ready to plug into the perks at ALLO:
• Free internet? You bet. Plus, awesome discounts on other ALLO services.
• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.